Hospitality Hacks with Zion

🏨 FRONT OFFICE TRAINING MODULES --- 🧭 1. Front Office Organization & Duties Purpose: To understand how the Front Office is structured and what roles each position plays in guest service and hotel operations. Key Topics: * Front Office Sections: * Reception / Registration Desk * Concierge / Guest Relations * Telephone or Communication Center * Cashier / Night Auditor * Bell Desk / Porter Service * Business Center (if available) Main Duties: * Front Office Manager: Supervises operations, maintains service quality, handles VIPs. * Receptionist: Handles check-in/out, guest inquiries, and daily reports. * Reservation Agent: Manages room bookings and availability. * Cashier: Handles guest billing, deposits, and payment collection. * Concierge: Provides local information, transport, and special guest requests. * Bellboy: Assists with luggage and escorts gu...

🏨 Front Office Training – Introduction 🌟 1. Purpose of the Training The purpose of this training is to provide Front Office employees with the essential knowledge, skills, and attitude required to deliver professional, efficient, and welcoming guest service. The Front Office is the heart of the hotel — the first and last point of guest contact — and plays a key role in creating a lasting impression and ensuring guest satisfaction. --- 💼 2. Role of the Front Office Department The Front Office acts as the face and communication center of the hotel. It coordinates guest services, manages reservations, and ensures smooth check-in and check-out experiences. Key Functions: * Greeting and welcoming guests warmly * Handling reservations and room assignments * Managing guest registration and check-in/check-out * Providing hotel information and concierge services * Handling guest complaints and requests professionally * ...

🏨 Training Module: Restaurant & Bar Opening and Closing Procedures --- 🎯 Training Objective To ensure smooth, consistent, and professional restaurant and bar operations every day by following standard opening and closing procedures — maintaining cleanliness, readiness, and safety. --- 🔹 Section 1: Restaurant Opening Procedures 1. Pre-Opening Preparation (Before Guests Arrive) Timeframe: 1–2 hours before service Task Key Actions Responsible 1. Staff Punctuality & Briefing - Arrive on time, groomed and in uniform- Attend pre-shift briefing: daily specials, reservations, promotions, VIP guests Supervisor / Manager 2. Restaurant Cleanliness - Sweep/mop floors, dust tables, chairs, decorations- Clean and sanitize all service areas, counters, and restrooms Waiters / Stewards 3. Table Setup - Arrange tables and chairs properly- Set...

  🌟 GIDEY HOTEL Bar Operations & Beverage Knowledge Training Prepared & Presented by: Ataklti Teka Department: Food & Beverage Objective: Equip bartenders and servers with the knowledge, skills, and attitude required for efficient, safe, and elegant bar service in line with Gidey Hotel’s luxury standards. 🍸 1. Bar Setup and Mise-en-Place Purpose: To ensure the bar is ready for smooth and efficient service before guests arrive. Training Details: Bar Mise-en-Place means “everything in its place.” Prepare and arrange all equipment, ingredients, and tools before service. Key Setup Items: Clean and polished glassware Stocked spirits, wines, and mixers Garnishes prepared (lemon, lime, cherry, mint, olives, etc.) Ice bins filled with clean ice Bar tools ready (shaker, strainer, jigger, muddler, bar spoon, etc.) Bar counter wiped, dry, and shining POS system and cash float checked Pre-Service Checklist: Stock level verific...

🏨 FRONT OFFICE TRAINING MODULES 🧭 1. Front Office Organization & Duties Purpose: To understand how the Front Office is structured and what roles each position plays in guest service and hotel operations. Key Topics: Front Office Sections: Reception / Registration Desk Concierge / Guest Relations Telephone or Communication Center Cashier / Night Auditor Bell Desk / Porter Service Business Center (if available) Main Duties: Front Office Manager: Supervises operations, maintains service quality, handles VIPs. Receptionist: Handles check-in/out, guest inquiries, and daily reports. Reservation Agent: Manages room bookings and availability. Cashier: Handles guest billing, deposits, and payment collection. Concierge: Provides local information, transport, and special guest requests. Bellboy: Assists with luggage and escorts guests to rooms. Objective: To ensure teamwork, clear communication, and smooth coordination across all s...

🏨 Front Office Training – Introduction 🌟 1. Purpose of the Training The purpose of this training is to provide Front Office employees with the essential knowledge, skills, and attitude required to deliver professional, efficient, and welcoming guest service . The Front Office is the heart of the hotel — the first and last point of guest contact — and plays a key role in creating a lasting impression and ensuring guest satisfaction. 💼 2. Role of the Front Office Department The Front Office acts as the face and communication center of the hotel. It coordinates guest services, manages reservations, and ensures smooth check-in and check-out experiences. Key Functions: Greeting and welcoming guests warmly Handling reservations and room assignments Managing guest registration and check-in/check-out Providing hotel information and concierge services Handling guest complaints and requests professionally Maintaining guest accounts and billing accuracy Coordinat...

🏨 Training Module: Restaurant & Bar Opening and Closing Procedures --- 🎯 Training Objective To ensure smooth, consistent, and professional restaurant and bar operations every day by following standard opening and closing procedures — maintaining cleanliness, readiness, and safety. --- 🔹 Section 1: Restaurant Opening Procedures 1. Pre-Opening Preparation (Before Guests Arrive) Timeframe: 1–2 hours before service Task Key Actions Responsible 1. Staff Punctuality & Briefing - Arrive on time, groomed and in uniform- Attend pre-shift briefing: daily specials, reservations, promotions, VIP guests Supervisor / Manager 2. Restaurant Cleanliness - Sweep/mop floors, dust tables, chairs, decorations- Clean and sanitize all service areas, counters, and restrooms Waiters / Stewards 3. Table Setup - Arrange tables and chairs properly- Set tablecloths, cutlery, napkins, glasses, condiments- Check centerpiece ...

🏨 Training Module: Restaurant & Bar Opening and Closing Procedures 🎯 Training Objective To ensure smooth, consistent, and professional restaurant and bar operations every day by following standard opening and closing procedures — maintaining cleanliness, readiness, and safety. 🔹 Section 1: Restaurant Opening Procedures 1. Pre-Opening Preparation (Before Guests Arrive) Timeframe: 1–2 hours before service Task Key Actions Responsible 1. Staff Punctuality & Briefing - Arrive on time, groomed and in uniform- Attend pre-shift briefing: daily specials, reservations, promotions, VIP guests Supervisor / Manager 2. Restaurant Cleanliness - Sweep/mop floors, dust tables, chairs, decorations- Clean and sanitize all service areas, counters, and restrooms Waiters / Stewards 3. Table Setup - Arrange tables and chairs properly- Set tablecloths, cutlery, napkins, glasses, condiments- Check centerpiece and menu cards are clean Waiters / Hostess 4. POS and C...

  🍽️ Food and Wine Pairing Guide Selecting the right wine for a meal enhances both flavor and enjoyment. * Light whites complement delicate dishes. * Full-bodied reds elevate rich, hearty proteins. * Sparkling and sweet wines shine with salty or dessert items. --- 🍷 Red Wines Cabernet Sauvignon ...